Internet Service Provder Association (ISPA) Membership

Why does it matter?

The Internet Services Providers' Association (ISPA UK) is the UK's Trade Association for providers of Internet services.

ISPA UK was established in 1995 and promotes competition, self-regulation and the development of the Internet industry.

As a trade association, membership is voluntary but the companies who choose to become members of ISPA agree to abide by the ISPA UK Code. ISPA members' allegiance to the Code means that consumers can view the ISPA UK logo as a mark of commitment to good business practice.

reddragon broadband is the only Welsh company to be a member of ISPA which means we are the only Welsh business that can demonstrate its commitment to good business practice. We are also the only Welsh business that can engage in talks with other members and the Government about the future of the Internet in the UK.

Under section 54 of the Communications Act Internet Service Providers and other communications service providers must provide access to an external dispute resolution scheme for their customers or face a fine of up to £50,000. As part of our ISPA membership, we are members of the Communication and Internet Services Adjudication Scheme (CISAS).

All this shows that we are committed to the Internet Services business, and we are committed to providing good service to consumers in Wales and beyond.